Post by account_disabled on Mar 8, 2024 20:36:18 GMT -8
Is based on a shooting game. This may sound strange to people who suffer from PTSD, but it's all about making the app fun and engaging. It is important to note, however, that no one has to play the shooter and that there are relaxing environments and other options. Make it fun. For example, you may be playing a game in there and enjoying it and then something goes wrong. Then you can click and be in a room instantly before the spiral starts to intensify and there's someone there with you that you can talk to. Entertainment keeps you coming back. This is like a scaled therapy for many people who don't have access to it. VRx is incorporating NFTs. BioCorRx, a publicly traded company has developed programs and treatment modules that do cognitive therapy. 2B3D is turning them into NFTs. Helping veterans is just the beginning of this project. There are many similar applications in adjacent areas, especially in the mental health space.
This is a great example of how the application of VR and metaverse experience technology can positively impact someone's life in a very significant way.How to identify customer problems in the contact center? by WOW! Customer Experience | Aug 5, 2022 | Voice of the Customer , News | 0 Comments Buy Bulk SMS Service customer problems In this article written by Jeremy Watkin for Customerthink, the author explains some keys that should be applied in contact centers to identify customer problems in the contact center, in order to correct them and improve the experience offered to them. Do you apply some of these questions in your daily operation?: A customer contacts us with an apparent product problem. With a little digging, we discovered a bug or a larger issue that may need to be addressed by the engineering department. Before informing engineering, we get an idea of how many customers are affected by the issue.
Is this a one-time problem or a system-wide problem? Realizing the wide impact, the question that inevitably arises is: How long did it take the customer service team to discover customer issues? This is not my favorite question and yes, I have had to answer it many times during my contact center career. In retrospect, there is always a trail of clues, but we somehow overlook it or discover it long after customers were affected, which only increases the resulting backlash. As contact center professionals, we literally hear the voice of the customer all day, every day. We have no excuse to be intimately in tune with our clients and their problems, right? The problem is that we listen to one call at a time or read one conversation at a time. The question is: How can we improve connecting the dots and more quickly detect issues affecting customers, minimizing the impact on our users and our business? The problem with traditional trend detection methods How do we usually spot these big trends and problems? Here are some of the methods I have used to uncover issues affecting customers in the past: A customer responds negatively to a customer satisfaction survey.